Need help? Reach out to our experienced customer service team at firstname.lastname@example.org, and we’ll gladly answer any questions and guide you through any trouble you're having.
How do I sign-up to take advantage of the Subscription Program?
Creating a subscription for your favorite BB Performance supplements is very easy! Before adding the item to your cart, select the option to "Subscribe & Save". Note: Only certain products are available for subscription. If available, the option to "Subscribe & Save" will appear on the product page.
What are the Benefits of the Subscription Program?
Barbell Brigade subscriptions are automatic and effortless. Once created, your orders will process on the schedule you selected. You also save money! Every subscription receives a 10% discount off MSRP on the initial order and a 5% discount on each recurring order thereafter. You’re saving money on every order!.
Are you leaving town and need to postpone receiving future orders? No problem, you can adjust your subscription settings, just login to your BarbellBrigade.com Account Dashboard to pause or reschedule them.
How can I manage my payments and deliveries?
You have complete control of your Barbell Brigade subscription. You can change which items you receive, as well as the quantity and frequency in which you receive them, the date you want to be rebilled, pause your subscription and update your shipping and billing information. All you need to do to edit your subscription is login to your BarbellBrigade.com Account Dashboard and head to your "Account Details" where you’ll find a “Manage Subscription” link.
How will I know when my subscription order is on its way?
You will receive an order confirmation email every time an order is processed. Additionally, your upcoming order dates can be viewed in your subscription profile as well. You will also be immediately notified through email when your order ships so you can keep track of your deliveries.
When will I be charged?
You’ll be charged automatically on the date the order is processed.
A recurring order just processed that I wasn’t ready for. Can I cancel it?
If your order has already shipped, we will not be able to cancel your order at that point. However, if you reach out to our customer service team at email@example.com we’ll work to resolve the order with you through our normal returns and refund process.
By signing up for a Subscription Plan, a Participant’s initial order will receive an automatic ten percent (10%) discount; and such discount will be based upon the current listed price of the product at the time of the initial purchase. Additionally, each subsequent, subscription-based order will receive a five percent (5%) discount based upon the current listed price of the product at the time of the initial purchase.
Not all items are available for a Subscription Plan. If an item is available for subscription-based purchase, the “subscribe” option, as well as the available discounted price, will be indicated on the product’s webpage as well as in your cart during checkout.
While Barbell Brigade Subscription Program services are available to customers worldwide, Participant understands that non-U.S.-based customers may be subject to additional fees such as value-added taxes, customs, duties, or tariffs which may be imposed by your particular government or jurisdiction. Barbell Brigade is not responsible for the payment of these fees and Participant understands and acknowledges that Participant cannot demand a product refund based upon the imposition of these fees by their government or jurisdiction.
Order Schedules and Shipments
Once purchased, orders will be processed monthly based upon Participant’s purchase date. Subsequent monthly Subscription Program orders will be processed and shipped on that date unless Participant selects a different delivery schedule. The Participant can modify orders, adjust delivery frequency, re-schedule, skip and/or cancel shipments, and update shipping addresses by logging into their Account Dashboard page.
Payment, Renewal, and Cancellation
The total cost charged to a Participant’s payment method will be the cost of the item on the day that order is processed, less the Subscription Program discount, plus any applicable sales tax and shipping.
The charge for each subscription item shipment will be billed to the payment method used to create your subscription or as otherwise directed by the Participant. Participants can update, change, or add payment methods by logging into the Account Dashboard page. If Barbell Brigade is unable to complete a Subscription Program order with the payment method used to create the subscription, the Participant authorizes Barbell Brigade to update the subscription with another payment method associated with Participant’s account and to charge the payment method for the Subscription Program order. If no other payment method is on file, the subscription will be cancelled.
The Participant’s subscription will remain in effect until it is cancelled. The Participant can cancel at any time by logging into the Account Dashboard page. If a Participant cancels a subscription and then reactivates it, the discount applied to any Subscription Program item may not be the same discount in effect at the time of cancellation. If the Subscription Program discount percentage changes for an item to which the Participant subscribes, the new discount will be applied to any future shipments of that item.
Barbell Brigade may, in its sole discretion, terminate your subscription at any time without notice. In the event of termination by Barbell Brigade, you will only be charged for orders which have already been shipped.
If termination occurs after Participant has been charged a Subscription Program fee but prior to shipment, Barbell Brigade will issue a refund to that Participant’s payment method on record. Barbell Brigade will not issue a refund for subscriptions terminated for conduct that Barbell Brigade determines, based upon its reasonable discretion, violates these Terms or any applicable law, involves fraud or the misuse of any Barbell Brigade subscription, or harms Barbell Brigade’s interests or the interests of a Barbell Brigade employee, agent, or customer.
Subscription Program settings can be managed or adjusted by logging into the Account Dashboard page.
Barbell Brigade reserves the right to accept or refuse your subscription at its discretion.
Barbell Brigade reserves the right to change Subscription Program benefits, including the discount amounts, at any time and at its sole discretion. All changes will apply to future orders—including for current subscriptions.
Some offer details may change as you receive deliveries over time (such as price, taxes, availability, and shipping charges). If an item is unavailable at the scheduled shipment time, Barbell Brigade is authorized to fulfill Participant’s order with a similar item that Barbell Brigade believes will meet their expectations.
Barbell Brigade reserves the right to not fulfill subscription orders, for one or more subscription periods, as Barbell Brigade, in its sole discretion, determines necessary. Participant understands and acknowledges that Barbell Brigade’s decision to not fulfill an order may affect shipping rates (including free shipping eligibility). Barbell Brigade will notify Participant of any unfulfilled order periods, will not charge Participant subscription fee for unfulfilled orders, and will notify Participant when subscription delivery will resume.
Participant’s participation in the Subscription Program is personal to Participant. Participant may not transfer or assign their subscription, or any related benefits, to a third party without Barbell Brigade’s express, written consent.
Barbell Brigade Subscription Program Participants understand and acknowledge that they are strictly prohibited from purchasing a subscription for the purpose of resale. Participant represents and warrants that their participation in the Subscription Program is for personal, private use of Barbell Brigade products.
Barbell Brigade may, in its sole discretion, change these Terms (including all applicable terms, conditions, limitations, and requirements) without notice to the Participant. If any change in these terms is found invalid, void, or unenforceable for any reason, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. Continued participation after Barbell Brigade changes any terms constitutes Participant’s acceptance of the changes. If Participant does not agree to these changes, Participant must cancel their subscription(s).
All returns and/or refunds of Barbell Brigade subscriptions are subject to the Barbell Brigade Returns & Refunds Policy.
Barbell Brigade’s failure to enforce these terms does not constitute a waiver of these terms or any rights or remedies available to Barbell Brigade to enforce these terms at law or in equity.